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Get in touch with our team.

Questions about our SMS verification services? Support is here to help — reach us through whichever channel suits you.

01 — Send a message

Tell us what you need

Fill this in and we will get back to you within 24 hours. Include an order ID if your question is about a specific purchase.

First name *

Last name *

Email address *

Subject *

Message *

02 — Before you write

Quick answers

The four questions support gets most often.

My code has not arrived. What now?

Delivery times depend on the sending service and carrier routing, so a code can take a few minutes. If nothing arrives within 10 minutes of a purchase, you are eligible for a refund — see the refund policy and send us the order ID.

Can I use a free number for a private account?

No. Free numbers are shared and public — anyone visiting the country page can read what arrives on them. Use a premium number for anything holding personal or financial information.

How long do refunds take?

Requests are reviewed within 24 hours. Approved refunds land in your SMSCove account balance within 3-5 business days.

Do you offer an API?

Yes. Send us a message with the volume you expect and what you are verifying, and we will point you at the right endpoints and pricing.