You pay when a code actually arrives.

General refund policy

SMSCove operates on a "pay-per-use" basis, which means you are only charged when you successfully receive a verification code. We believe this is the fairest approach for our customers.

Important: we only deduct funds from your account when you successfully receive a verification code. If no code is received, no charge is made — which removes the need for a refund in most cases.

When refunds are available

• No verification code received within 10 minutes of purchase
• Technical issues on our platform preventing service delivery
• Duplicate charges due to system errors
• Service unavailability for selected country/service combination
• Account suspension due to policy violations (partial refund may apply)

When refunds are not available

• Verification code was successfully received and used
• User error in entering phone number or service selection
• Service provider delays (beyond our control)
• Account termination due to fraud or abuse
• Change of mind after successful service delivery

Refund process

1. Contact our support team via email or Telegram
2. Provide your order ID and a detailed explanation
3. Our team reviews your request within 24 hours
4. If approved, the refund is processed within 3-5 business days
5. All refunds are added directly to your SMSCove account balance for future use

Refund methods

For your convenience, all refunds are added directly to your SMSCove account balance. This way you can access your funds quickly and continue using our services without delay.

Policy updates

This refund policy may be updated from time to time. We will notify users of any significant changes via email or through our platform. Continued use of our services constitutes acceptance of the updated policy.

Last updated: August 2025